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© Hampson Fine Jewels 2012

Frequently Asked
Do you have a shop?
No, I do not have a commercial premises.  I operate from my private design studio in Bedfordshire with all the manufacturing taking place at third party goldsmith workshops. The lack of commercial overheads allows me to keep my costs at a minimum and pass these saving to you. If you wish to arrange a face-to-face meeting (and it is geographically possible) then I will be more than happy to see you, but it is quite possible to conduct the whole bespoke commissioning process via the telephone, e-mail and through the post.
How do I commission a bespoke jewel?
The process is quite simple, and it all starts with you contacting me. Each commissioning experience is different, as each customer request is different. The full details on how the ordering process normally unfolds can be found at, Bespoke Process.
How long does it take to complete a commission?
As all commissions are unique, there are no set time limits on delivery. Ideally, I’ll aim to have all commissions completed in 4-6 weeks and you should allow at least this much time for your project to be completed. Very complex commissions requiring specialist labour or materials may also take longer. You will be advised at all time on the expected delivery date. Delays in responding to e-mails, etc can also slow down the process. Projects may also take longer when the workshops’ are at their busiest, usually in the weeks running up to Christmas.
If your commission is required for a fixed date, please notify me at the soonest possible moment. Urgent and ‘rush’ work can be undertaken but may incur additional costs.
I don’t know what would be suitable for my wife/girlfriend - husband/boyfriend, can you suggest something?
Don’t worry if you are lost for ideas for a partner. We’ll talk through some likes and dislikes, discuss their lifestyle and personality and soon start to build up some ideas.
Do you only design in precious materials?
Yes, I only design with the finest precious materials in mind. Gold, silver and platinum, the finest coloured stones and fine diamonds.
Can you remodel any existing jewellery I might have?
Of course I can! Traditionally, family jewellery was remade and remodelled from generation to generation. Family jewellery is a very tangible connection to previous generations, but styles don’t always age well and some pieces wear out. I can help you breath new life into your old rings, pendants, necklaces, bracelets etc.
How much is delivery?
Fully insured delivery is free on all jewellery and gemstone within the mainland UK. If you require an item to be sent further than the UK, please contact me for a quote.
How do I pay?
Payment for any item can be made on any debit or credit card through PayPal. You may also make payments direct by personal cheque, but funds must clear fully before goods will be dispatched.
Can I get an item on approval?
I will gladly send out jewellery items or loose stones for your approval, but I will ask you to make a fully refundable deposit as a form of security. The size of this deposit will be determined by the item/s in question.
Can I return something?
Customer satisfaction is my only concern, so if you are unsatisfied with any ‘pre made’ item for any reason, you will receive a full refund if it is returned within 28 days. Items must be unworn, undamaged, in their original condition and in their original packaging to qualify for a refund. Items must be returned via insured post. Your return postal fees are not refundable.
Bespoke jewellery will have been made to your exact requirements, with you involved at the onset of the project. You with have ample opportunities to make amendments to your liking, therefore my guarantee specifically only covers the quality of workmanship and materials on bespoke items.
How do I get a refund?
Providing goods qualify for a refund and are returned unworn, undamaged, in their original condition and in their original packaging, refunds will be made via the original payment method.
How do I find out my ring size?
A full international ring size chart can be found here, Ring Sizes, or I can mail you out a finger sizer if required.
How do I know if a particular gemstone is suitable for what I want?
I will advise you at every stage on the suitability of any design or gemstone you might choose.
What is your policy on Blood Diamonds?
I only buy new diamonds from wholesalers that adhere to the Kimberly Accord, which aims to block the supply of so called ‘blood diamonds’ reaching the market place. Occasionally, I will use an antique or ‘vintage’ diamond in a design, where its exact history and country of origin may not be known.